Insurance
Alpaca Core Insurance Platform
Alpaca Core Insurance Platform supports full lifecycle of the non-life insurance business; from quotation, policy management, claim management, reinsurance, product management, CRM, finance & accounting, reports, etc. with a degree of flexibility, configurability from simple to complex and highly automated. The platform supports all Commercial and Personal lines products including:
- Personal insurance: Motor vehicle, Accident, Health, Private house, Travel.
- Commercial insurance: Property, Engineering, Liability, Marine, Aviation, Energy.
- Package product: combined insurance for Personal/ Group risks or small and medium enterprises
- Micro-insurance products and nano-insurance products.
Sales Platform
- Product Diversification: Motor vehicle insurance (personal vehicle, fleet), Travel insurance, Accident insurance, Health insurance, Private house insurance.
- Standardised Process: Quotation, Underwriting, Policy issuance, Premium collection, Printing, Dashboard.
- Omnichannel: Agents, brokers, insurance companies, customers.
Alpaca claim system is designed to help claim related functions to manage every job, each step of the way, from on-screen visual work instructions for surveyors/garages/drivers to perform onsite claim surveying to claim reporting. With the live Claim Dashboard, claim manager can even get a real-time visual representation of claim handling status to help Insurers monitor claim efficiency.
Auto Claim and Health Claim Platform
Auto Claim Platform- Support the Auto claim process: FNOL, Claim Survey, Claim settlement, Claim report, Document, Repairs plan, Claim payment.
- Support for all types of coverage: Physical Damage Coverage, Third-party Liability insurance, Cargo insurance, etc.
- Native mobile application for Surveyors and Customers.
- Support the process for Garage: providing Repair quotation, tracking progress and payment control.
- 3 main product groups: Accident, Travel, Healthcare.
- Support Health Claim process, from notification of loss, surveying, doctor consultation, claim processing, plan, hospital fee guarantee, TPA integration, claim payment
- Native App for Surveyors, Customers.
- Support hospitals, health facilities, TPA in the process of claiming guarantee, managing claim records, checking debts.
New customer areas are growing as digitization enables new business models. For example: Grab or AirBnB requires specialized insurance and clarifies questions regarding liability. At the same time, traditional businesses are becoming more transparent and startups building on existing concepts will create entirely new approaches. Digitalization also facilitates recommending new products to customers based on their lifestyles or using big data analytics (wearables, telecommunications, etc.).
Innovative and digital insurance business models include:
- New operating models (white labeling, outsourcing, alternative distribution channels, D2C sales, etc.)
- Insurance analysis in the direction of data (big data, IoT)
- Telecommunication (real-time data and behavior)
- External partnerships (data ecosystems)
Consumers increasingly tend to be self-service and are looking for empowering and instant solutions. From searching for information to purchasing insurance products online, the customer journey is moving closer to the digital space.
Now is the right time to run these hypes for your business and start securing results for the future. Alpaca is happy to help you digitize the insurance industry by:
- Create business and digitalized strategy, and identify new areas for activity
- Develop and implement derivative measures of your strategy and build prototypes
- Accompany your organization's digital transformation
The digital transformation of the entire value chain requires a rethinking of traditional business models of insurers. Future success depends on the ability to do this.