Insurance

Product Builder

Alpaca Product Builder for Insurance (“APBI”) is an application powered by Alpaca’s ease-of-use and improved developer experience to support reduced time to market for a quicker response to customer needs. APBI enhanced development features promote enterprise-wide collaboration and coordination. A new look and feel—paired with improved performance—enhances both developer and end-user experience. It brings straightforward case management design, flexible data reuse, security, mobile and social capabilities, and connectivity enhancements to your applications to drive customer satisfaction. Product Builder for Insurance uses stage-based case management features that include core product designer capabilities. Using Product Builder for Insurance, insurers can rapidly build and maintain insurance products and adapt to changing business needs or market conditions...

Claim handling services for auto insurances

We know that customer service and in particular, claims-handling services are important measures of an insurance company's value to its customers. Alpaca Auto Claim Handling Services is a solution developed to help Vietnamese insurers to handle each and every claim fairly and expeditiously. This is a fully integrated and digital claims management in the auto insurance. Alpaca Claim Handling Services includes a mobile application that enables car owners/drivers to communicate directly with their insurance company. In the case of a car accident, drivers can not only communicate with their insurer, but also submit a claim in real time through photos and video imagery. Drivers can easily complete their own transactions by simply taking pictures and uploading them to the insurance company following the guidance built in the app. The insurance companies will issue claim reports via the Claim Handling platform...

Insurance digitalization

Digitalization is changing the way we do business - customers are increasingly empowered, processes are digitalized, business models need to evolve to keep up with new challenges. Hardly any industry sees the impact of current and future IT hype like digitization, big data, or Internet of Things (IoT). These topics provide opportunities for new business models, new customers, and internal optimization. Threats like new competition and changing customer behavior and expectations can be turned into lucrative opportunities. For the insurance industry, you can see the impact of all sectors: life, non-life, reinsurance and health insurance...